Frequently Asked Questions

We combine deep sector experience with emerging technology insight — without the jargon or generic frameworks.

Our team has led behaviour and culture change across public services. We co-design solutions that work in your context, not someone else’s.

We’re focused on sustainable, people-centred change that improves outcomes and empowers the professionals delivering support. 

 We work across public and community services, with particular expertise in:

• Adult Social Care
• Children’s Services
• SEND Services
   

We also support healthcare and integrated care systems, especially where services intersect with education and social care.

Our experience means we can hit the ground running — no long onboarding needed.

 We support a wide range of partners, including:

• Local authorities 
• NHS and ICBs 
• VCSE and independent providers 
• Multi-agency programmes 
• Education sector stakeholders

We’re comfortable working at every level — from operational teams to senior leadership, partnerships, and transformation boards.

 We support local authorities to explore, adopt and embed technology in a way that is:

• Ethical: aligned to public values and safeguards 
• People-centred: designed to enhance, not replace, relationships 
• Practical: right-sized for your readiness and resourcing 
• Strengths-based: enabling teams, not overwhelming them 
• Impact-focused: delivering tangible benefits for people drawing on support
   

We offer strategy, risk assessment, workforce development, stakeholder engagement and hands-on implementation support.

 Co-design is in our DNA — change doesn’t happen to people, it happens with them. We:

• Involve frontline staff and lived experience early 
• Design around time pressures and capacity 
• Create space for challenge, creativity, and shared ownership 
• Focus on making work better, not harder

This leads to stronger buy-in, better adoption, and more meaningful outcomes.

 No — we’re proudly technology-agnostic.

• We only promote technology we truly believe in
• We always start with your needs, not the tech 
• We offer honest, independent advice — including support with procurement or option appraisal if needed
   

We partner with tech providers when it’s right for the project, but our focus is always on what works best for you.

 We focus on building internal capability from day one.
Our approach includes:

• Practical tools and frameworks your team can keep using 
• Coaching, mentoring and light-touch check-ins 
• Embedding behavioural insights to reinforce new ways of working 
• Leadership development to support confident ownership
   

We aim to leave every organisation stronger, more skilled, and better equipped for the future.

We know resources are tight, demand is rising, and change can feel risky.
That’s why we:

• Work at your pace, not ours 
• Design solutions that are proportionate and doable 
• Respect operational realities — from budget pressures to workforce challenges 
• Build in quick wins as well as longer-term change
   

Our goal is practical innovation — focused on what’s possible, not perfect.

  Here’s a flavour of what we do:

• AI and digital strategies for adult social care 
• Strengths-based redesign programmes 
• Innovation workshops and co-production in SEND 
• Capability building for AI adoption 
• Behavioural insight-led service improvement 
• Practical support around EHCPs, CHC, and multi-agency transformation
   

Want something specific? We’re happy to share tailored case studies.

 It’s a simple, co-designed process:

1. Exploratory chat — to understand your context and ambitions 
2. Tailored proposal — shaped around your needs 
3. Co-design the journey — milestones, governance, check-ins 
4. Agile delivery — responsive, focused, and always aligned to impact 
5. Sustainable handover — leaving your team stronger than before
    

Whether you’ve got a clear idea or just a hunch that something needs to change it would be great to talk!