Frequently Asked Questions

At Outcomes Matter, we’re proud to be different.

We bring real-world public service experience combined with emerging technology insight — without the jargon or one-size-fits-all approach.
We work alongside you, co-designing solutions that fit your context, not generic frameworks.

Our focus is always on sustainable, strengths-based change that improves outcomes for people and supports the professionals delivering services.

We specialise in:

• Adult Social Care
• Children’s Services
• SEND (Special Educational Needs and Disabilities)

We also support work across healthcare and integrated care systems, particularly where services intersect with social care and education.

Our understanding of sector-specific policy, practice, and pressures means we can hit the ground running without needing lengthy onboarding.

 We primarily work with:

• Local authorities
• NHS partners and Integrated Care Boards
• Provider organisations (including voluntary, community and independent sector providers)
• Multi-agency collaborations
• Education sector partners 

We’re equally comfortable working with operational teams, senior leadership, transformation boards, and cross-sector partnerships.

We support organisations to explore, implement, and embed AI and emerging technologies in a way that is:

• Ethical and responsible: aligning with public service values and standards
• People-centred: technology that amplifies, not replaces, human relationships
• Practical and proportionate: matching ambition with resource and readiness
• Strengths-based: focused on enabling professionals, not adding burden
• Impact-focused: ensuring technology delivers clear, measurable benefits for people drawing on support

Our work often includes strategy development, ethical risk assessment, stakeholder engagement, workforce development, and implementation support.

Co-design is central to everything we do. We don’t believe real change happens to people — it happens with them.

We:

• Involve frontline staff and lived experience voices from the earliest stages
• Design practical processes that respect time pressures and workloads
• Ensure that changes genuinely strengthen frontline work, not complicate it
• Create space for challenge, creativity, and shared ownership of solutions

The result: stronger buy-in, smoother adoption, and better outcomes.

No — and we believe that’s important.

We are technology-agnostic:

• We do not push particular systems.
• We always start with your needs, your people, and your ambitions — not the tech.
• If appropriate, we can help you assess technology options and support procurement or decision-making processes, but we remain independent.

Our advice is always honest, transparent, and focused on impact.

We focus on building internal capacity from day one, not just delivering a project and walking away.

We:

• Develop practical toolkits and frameworks that your teams can keep using
• Offer coaching and mentoring alongside technical support
• Embed strengths-based and behavioural insights so that change sticks
• Support leadership teams to build confidence in owning and evolving change

Our goal is to leave organisations stronger, not dependent.

We know first-hand that resources are tight, pressures are high, and risk appetite can vary.

Our approach is pragmatic:

• We work at your pace, balancing ambition with capacity
• We design solutions that are proportionate and manageable
• We recognise operational realities — like workforce shortages, regulatory pressures, and financial constraints
• We focus on small wins as well as big shifts, building momentum gradually and sustainably

Innovation isn't about disruption for its own sake — it's about creating meaningful, manageable change that lasts.

 Examples of our work include:

• AI and emerging technology strategies for adult social care services
• Strengths-based service redesign programmes in adult social care services
• SEND service innovation and co-production workshops
• Workforce capability building around responsible AI adoption
• Data-driven service improvement using behavioural insights
• Practical support for CHC, EHCP, and multi-agency digital transformation initiatives

(We can share tailored case studies and impact stories on request.)

It’s simple and flexible:

• Exploratory Call: We’ll set up an informal conversation to understand your needs, ambitions, and context.
• Tailored Proposal: We’ll build a clear plan that fits you — no off-the-shelf solutions.
• Co-Design the Journey: We’ll shape milestones, approaches, and governance with you.
• Agile and Adaptive Delivery: We’ll work flexibly, checking in regularly,      adapting to changing needs, and keeping the focus on impact.
• Sustainable Handover: We aim to leave your organisation stronger and more confident for the future.

We’d love to hear about your ambitions — whether you have a fully formed idea or just a sense that something needs to change.